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Software
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Support Overview
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Annual Support Packages
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Complete Data offers optional support packages with all single and multi user software
products, which not only enables you to receive priority technical support and online
training sessions but also provides you with a library of instructional video training.
Contact us for further information for a package to suit your requirements.
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Our Difference
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- Industry experienced and dedicated full-time support team identifying, investigating
and resolving any support issues telephone, email and fax technical support
- Utilising remote access technology, the support team can directly log onto your
computer which allows us to communicate with you to get you on your way faster
- Unlimited online interactive training sessions with our top system trainers covering
the key areas of Complete Data
- Online interactive self paced training videos
- Simplified Training Manual
- Client FAQs and Real Estate Academy video coaching tips
- Support operates between 8.30am – 5pm Monday to Friday Australian eastern standard
time (Excluding public holidays)
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How We Operate
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- All support calls go into a support queue, with the support team responding to your
issues
- Support tickets are normally responded to within a few hours however during busy
periods, it may take longer
- The support team is committed to responding to your call within 24 hours
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Support Package Exclusions
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- Customised on-line training session (additional costs - POA)
- On-site training or one-on-one training (additional cost POA)
- Upgrades to new versions (additional cost POA)
- Exporting data and cleaning/formatting data from other software programs
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